Frequently Asked Questions

Weather delays are very common in our line of work. Mother Nature can be unpredictable at times, and we do our best to work around the circumstances. However, in the event of a weather delay, the whole week gets pushed back a full day. For instance, if we are supposed to service your property on a Tuesday and it rains, we will then service the Tuesday schedule on Wednesday and so on for the remainder of the week. We will then get back on track the following week.

We have a checklist that each crew leader is responsible for at the end of each service visit. The last box states “Is the customer’s gate(s) closed and secured?” The last thing we want is your child or pet to get out.

Before we come to your property, we send you a notification and, if you wish, will call ahead while we are en route to you. That way you know when to unlock your gate so that we can service your home.

We prefer to call them service agreements. This is to provide you with the best lawn care and pest control possible.

We will need your credit card on file and will process your payment each week following the service. We, Blue Duck, are PCI compliant and do not store any credit card data. We use a third-party vendor, Clearent, to handle our credit card transactions.

We sure do! A clean & professional image is very important to our company. Our team has company-issued long-sleeved shirts and hats to wear on each job site along with pants of their choice in company colors. Each employee also wears a name badge with a facial photograph. The badge also has a QR code that you can scan with your phone and use to look up each employee.

Yes. All our services are “evergreen” contracts, meaning that they auto-renew each season. If you wish to discontinue service, all we ask is that you let us know via email as soon as possible. Email is necessary so both parties have a paper trail.

We will be at your property when your service should be done in the proper timeframe for our area. We’re a local, family-owned company with an eye on growing conditions and weather. We also have the training to know what needs to be in place for pest control services, lawn fertilization, and our other services.

The number 1 reason is that we care about our workers. We pay our technicians a good wage that they can support a family on. We also offer health benefits to them. Our employees love working at Blue Duck, and they’re going to spend more time and care on your property because of it. We charge more than others, but we do a better job. We take the time to do each job as well as we can.